Mobile / Casino
a88h collects and uses your account data only to operate your wallet, process transactions through bKash or Nagad, and keep your session secure. This policy sets out exactly what we collect, why we collect it, and the choices available to you — access depends on your local law and eligible regions.
When you open an account, we collect the details you submit during registration — name, contact information and the payment method you choose, whether that is bKash, Nagad or Rocket. We record transaction references linked to your wallet activity so your account history stays accurate and traceable. Session data — device type, browser version, IP address and pages visited — is logged automatically each time you connect. We use this to keep your account secure, resolve support queries and improve how the lobby loads on your device. We do not sell your personal data to third parties. Where we share information with service partners — for example, payment processors handling your bKash deposit or Nagad transfer — that sharing is limited to what those partners need to complete the transaction. We retain your account records for as long as your account remains active and for a period thereafter as required by applicable rules. You can ask us to review what we hold at any time by contacting support through the routes listed on this page. Availability of all services depends on local law and eligible regions.
This policy covers data activity that takes place directly within your a88h account — from the moment you log in to the moment you close your session. It does not extend to third-party sites you may visit through links on our pages, nor does it govern how payment processors such as bKash or Nagad handle data on their own platforms. Understanding what falls inside and outside our responsibility helps you make informed choices about how you share information.
All data collected when you log in, update your profile, or navigate the lobby falls under this policy. This includes your registered contact details, wallet preferences and any account verification steps completed on our platform.
Deposit and withdrawal references linked to bKash, Nagad or Rocket are recorded in your account wallet. The portion of that transaction processed on a payment provider's own platform is governed by that provider's separate policy, not ours.
Your browsing behaviour within our lobby — which game categories you open, session length and device used — is captured in our logs. We use this only for account security and to understand how the site loads across different mobile devices.
Game studios whose content appears in the lobby, and external links accessed from our pages, operate under their own data terms. We do not control or take responsibility for the data practices of those external services.
You have several real, actionable choices when it comes to your data on a88h. First, you can request a record of what personal information we hold against your account — submit this request through the live chat or email route listed in the support section below, and we will respond through the same channel. Second, if your registered contact details are incorrect, you can update them directly from your account settings page; fields for name, phone number and linked wallet are editable once you are signed in. Third, if you believe data is being held incorrectly or you want to raise a question about how a specific piece of information was used, you can contact the support team and ask for a formal review. We treat such requests as priority queries. Finally, if you decide to close your account, let us know through support and we will walk you through the steps. Data retained after closure follows the period set by applicable rules, which we will explain at that point.
Contact support to request a summary of the personal data held on your account. We respond through the same channel you use to reach us.
Log in and open account settings to update your registered name, phone number or linked wallet. Changes take effect once you confirm and save.
If a specific data point looks wrong or you want to know how it was used, reach out through live chat or email. We treat data questions as priority support items.
Tell us through support if you want to close your account. We will confirm what data is retained after closure and for how long, based on applicable rules.
If you have a question about how your data is handled, or you want to act on any of the rights described above, use one of the contact routes below. We respond through the same route you use. Please include your registered account identifier so we can locate your records quickly. Availability of support channels is as published on the site.
Open the chat widget from any page on the site. Mention your account details and describe your data query clearly so the team can locate your records.
Send your data request or policy question to the support email address listed in your account help section. Include your registered contact detail and describe the specific information you are asking about.
The help section inside your signed-in account lists published support routes and common policy questions. Start there to find the fastest path to the right contact point.
Our approach to data handling rests on four practical areas: what we store, how long we keep it, how we secure it, and how you can request changes. Each area has a defined process rather than a vague commitment. If anything here is unclear, the support routes above are the right place to ask.
We use cookies to keep your session active, remember your lobby position and measure how pages load on your device. You can adjust cookie preferences through your browser settings; some features may behave differently if certain cookies are turned off.
Access to your account data is restricted to the processes needed to run your wallet and session. We do not expose your bKash or Nagad transaction references outside the systems that process them. Account login is tied to your registered credentials.
We hold account records for as long as your account is active, plus a further period required by applicable rules. When you ask us to close your account, we confirm the exact retention period that applies in your case before closing.
Any request to review, correct or remove data should come through live chat or email support. We log every request, respond through the same channel and confirm the outcome in writing before closing the query.
These are the questions that come up most often when it comes to data, account records and your rights under this policy. If something here does not answer your specific situation, contact us through live chat or email and we will respond directly.
We share data only where it is needed to operate your account. Payment processors handling your bKash or Nagad transaction receive the minimum reference needed to complete it. We do not sell your personal information to marketing companies or unrelated third parties.
Yes. Contact support through live chat or the email address in your account help section, quote your registered account detail, and ask for a data summary. We will respond through the same channel with what we hold.
Records are kept for as long as your account is active plus a further period as required by applicable rules. If you request account closure, we tell you the exact retention period that applies before we proceed. This depends on local law and eligible regions.
Transaction references linked to your bKash or Nagad activity are stored in your account wallet history. The portion processed on the payment provider's platform is subject to that provider's own data terms. We hold only the reference needed to match your deposit or withdrawal to your account.
Log in and open your account settings page. The fields for registered name, phone number and linked wallet are editable. Save your changes once updated. If a field cannot be edited directly, contact support and we will walk you through the correction process.
Reach out through live chat or email support. Describe the specific concern, include your account identifier, and ask for a formal review. We log all data complaints and confirm the outcome before closing the query. Access to resolution steps depends on your local law and eligible regions.